Privacy policy

Privacy statement :

August 8, 2023

Priority is important, and your privacy is our priority. This phrase may be used in all texts like this text but we really mean it. You place your trust in us when you use the Travilia services and we greatly appreciate this trust. This means that we are committed to protecting and safeguarding your personal data. We act in the best interests of our customers and are transparent when it comes to the processing of your personal data.

This document (“This Privacy Statement” or “Our Privacy Statement”) explains how we use and process your Personal Data, and is presented in an easy-to-read and transparent manner. The document also refers to your rights that you can exercise in relation to your personal data and how to communicate with us. Please read our Cookie Statement as well, which refers to how Travilia uses cookies and other similar tracking technologies.

If you have used our site before, you know that Travilia provides services related to online travel, through our websites and mobile applications as well as other online platforms such as partner websites and social media. We would like to point out that all the information you are about to read applies to all of these platforms.

In fact, this Privacy Statement applies to any type of customer information we collect through all of these platforms or in any other way (such as communicating with our customer service team via email).

We may amend this Privacy Statement from time to time, so we recommend that you visit this page every now and then to make sure you keep up with the changes. If we make any updates to this Privacy Statement that would significantly affect you, we will notify you of the changes before any new activities begin.

Pricing Policy:

  • Our products are priced based on hotel and flight prices and all advertised rates are constantly updated.
  • You must review the price before paying with customer service by calling us or sending a message.
  • Travilia takes into account the interests of its customers and does not accept harm and warns that the difference and price changes are beyond its control, but it is the policy of Egyptian hotels, the price changes suddenly without warning.
  • The company has the right to cancel the reservation if the price is changed by the hotel without warning, in which case the amount paid to the customer is refunded in full, less the administrative expenses.

Cancellation policy:

Travilia shall preserve the rights of customers to cancel, but shall establish conditions for them as stipulated by the Egyptian Ministry of Tourism, and shall be provided that the amount paid upon cancellation shall be deducted as follows:

  • Administrative expenses are deducted if cancellation is made 30 days before the flight, which is 200 EG pounds on the entire reservation and the rest of the amount will be refunded in full to the customer.
  • 25% of the value of the reservation will be deducted if the cancellation is only 20 days before the flight date and the rest of the amount is refunded to the customer.
  • 50% of the value of the reservation will be deducted if it is canceled only 15 days before the flight time and the rest of the amount is refunded to the customer.
  • 75% of the value of the reservation will be deducted if it is canceled only 7 days before the flight and the rest of the amount is refunded to the customer.
  • 100% of the value of the reservation will be deducted if the cancellation is only 3 days before the flight date and the rest of the amount is refunded to the customer.


Children's reservation policy:

  • It must be known that the policy for children in hotels varies a lot from one hotel to another, and it must be taken into account when completing the booking process, because you will be charged at the hotel on the basis of the children's policy in the hotel you have chosen.
  • Travilia has no relationship and is not responsible for the ages of the children or any additional amount requested by the hotel from the customer based on the ages of the customer's children
  • Travilia warns of the need to bring children's birth certificates when taking accommodation in the hotel, and that accommodation is not done by others.
  • Please be aware that in some hotels children are accommodated only with father, mother or grandfather and grandmother while the absence of parents.
  • Please note that in some hotels children are accommodated with their father only in the presence of the wife.
  • You should review the children’s policy for each hotel before booking.

The rights of users

You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following: (i) you have the right to withdraw consent where you have previously given your consent to the processing of your information; (ii) you have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent; (iii) you have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing; (iv) you have the right to verify the accuracy of your information and ask for it to be updated or corrected; (v) you have the right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it; (vi) you have the right, under certain circumstances, to obtain the erasure of your Personal Information from us; (vii) you have the right to receive your information in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations thereof.

Privacy of children

We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the Website and Services. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through the Website and Services, please contact us. You must also be old enough to consent to the processing of your Personal Information in your country (in some countries we may allow your parent or guardian to do so on your behalf).


The Website and Services use "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical purposes to operate the Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To learn more about cookies and how to manage them.

Do Not Track signals

Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track signal is not yet uniform. As a result, the Website and Services are not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your personal information.

Email marketing

We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section or for the purposes of utilizing a third party provider to send such emails. We will maintain the information sent via e-mail in accordance with applicable laws and regulations.

In compliance with the CAN-SPAM Act, all e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.

Links to other resources

The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each and every resource that may collect Personal Information.

Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.

Data breach

In the event we become aware that the security of the Website and Services has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Website, send you an email.

Changes and amendments

We reserve the right to modify this Policy or its terms relating to the Website and Services from time to time in our discretion and will notify you of any material changes to the way in which we treat Personal Information. When we do, we will post a notification on the main page of the Website. We may also provide notice to you in other ways in our discretion, such as through contact information you have provided. Any updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected. Policy was created with travilia

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.

Contacting us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may do so via the Contact 

or send to us Email via : 

This document was last updated on Sep 6, 2020